42-2019 How to dig your own grave — ask BSNL

Do like BSNL, they know better. :

1. Use potent tools like incompetence, arrogance and indifference.

2. Cling to outdated technology.

3. Practice unrealistic pricing.

4. Ignore the power of customer goodwill.

5. Blame the competition.

Now you know why I decided to ditch the sinking ship.